Last updated: 30 July 2026

Room24 (“Room24”, “we”, “us”, or “our”) operates the website and hotel-booking marketplace at this domain (the “Platform”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Platform you agree to this Policy.

1. Who we are

Room24 is a hotel-booking marketplace that connects guests with independent hotels and property owners (“Partners”) across India. For any privacy question, contact us at Help@room24.in or +91 97209 69596, Vrindavan, India.

2. Information we collect

  • Account details — name, email, phone number, password, and (for Partners) business and payout details.
  • Booking details — the hotels you view, dates, number of guests, and booking history.
  • Payment details — payments are processed by our payment partner (Razorpay). We do not store your full card or bank details on our own servers; we receive only a confirmation and limited transaction data.
  • Technical data — IP address, browser type, device, and pages visited, collected through cookies and similar tools.
  • Messages — anything you send us through contact forms, email, or support.

3. How we use your information

  • To create and manage your account and process your bookings.
  • To take payments and, where needed, issue refunds.
  • To connect guests with the relevant hotel Partner to complete a stay.
  • To send booking confirmations, receipts, and important service messages.
  • To provide customer support and resolve disputes.
  • To improve the Platform, prevent fraud, and keep the service secure.
  • To send marketing or newsletters only where you have opted in; you can opt out at any time.

4. How we share your information

  • With hotel Partners — the details needed to fulfil your booking (such as your name, dates, and guest count).
  • With service providers — payment processing (Razorpay), hosting, email, and analytics providers who act on our behalf.
  • For legal reasons — where required by law, court order, or to protect our rights, users, or the public.

We do not sell your personal information.

5. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work without them.

6. Data security and retention

We use reasonable technical and organisational measures to protect your data. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security. We keep your information only as long as needed for the purposes above or as required by law.

7. Your rights

You may ask us to access, correct, or delete your personal information, or to stop certain uses of it. To make a request, email Help@room24.in. We may need to verify your identity before acting on a request.

8. Children

The Platform is not intended for anyone under 18. We do not knowingly collect data from children.

9. Third-party links

The Platform may link to hotel or partner websites we do not control. This Policy does not cover those sites; please read their own privacy policies.

10. Changes to this Policy

We may update this Policy from time to time. We will post the new version here with an updated date. Continued use of the Platform means you accept the changes.

11. Contact us

Room24
Email: Help@room24.in
Phone: +91 97209 69596
Address: Vrindavan, India