This policy explains how cancellations and refunds work when you book a stay on Room24. Because Room24 is a marketplace, each hotel sets its own cancellation terms — always check the specific property’s policy, which is shown on the hotel page and again at checkout before you pay.
Every hotel decides its own free-cancellation window and any cancellation charge. You will see the exact terms for your chosen room before you confirm and pay. Some special rates are marked non-refundable — these cannot be cancelled for a refund.
If your booking qualifies for a refund under the property’s policy, the eligible amount is returned to your original payment method (UPI, card, or netbanking via our secure payment partner). Refunds are usually processed within 5–7 working days of approval; your bank may take a little longer to show it.
If you chose “Pay at Hotel,” no money is taken online. To cancel, simply contact the hotel or us before your check-in date — there is nothing to refund.
If you do not arrive (a “no-show”) or cancel after the free-cancellation window, the property’s charge applies and the booking may be non-refundable.
To change dates or guests, contact us at Help@room24.in. Changes depend on availability and the property’s rules and may affect the price.
Our team is happy to help with any cancellation or refund question — reach us at Help@room24.in or +91 97209 69596.
This is a general policy. The exact free-cancellation windows, charges and refund timelines are set by each property and by our payment partner, and should be confirmed before launch.
